Quality Supervisor

Summary
The Quality Supervisor provides day-to-day leadership to a team at the London, Canada facility and reports to the Sr. Operations Manager. The Quality Supervisor is responsible to ensure customer requirements are planned and implemented during the purchasing, inspection, and launching of products. The Quality Supervisor works closely with Programs, Operations, and Engineering to identify problems, investigate causes and recommend/implement solutions that improve product quality and production efficiency. The Quality Supervisor focuses on identifying trends that adversely affect the quality of products, driving timely and sustainable improvements through the effective application of problem solving methodologies and tools. The Quality Supervisor also supports AS9100 compliance for the site.

Essential Duties and Responsibilities

• Leadership Responsibilities
  • Supervises assigned team members, including assigning daily work, setting priorities, and monitoring performance.
  • Coaches and trains team members, and recommends hiring, performance reviews, and corrective actions to the Sr. Operations Manager.
• Quality Requirements
  • Uses solid knowledge of industry specifications (IPC, J-STD, AS, ISO, Mil-STD, etc.) and practices to flow customer contractual requirements to all departments.
  • Supports internal QMS efficiency and helps ensure compliance with AS and ISO standards.
• Process Validation
  • Participates in new product introductions and helps validate processes through Quality Assurance Control.
  • Identifies control methods for manufacturing processes by performing and updating FMEAs.
  • Ensures calibration of inspection equipment used by the team is maintained and performed as required.
• Issue Identification
  • Participates with core teams using structured process improvement methodology to identify opportunities for improvement by monitoring key performance metrics.
  • Using statistical methods, identifies and monitors critical manufacturing processes, raising the alarm when necessary and recommending and implementing solutions and countermeasures to ensure consistent production of quality products.
• Problem Solving
  • Utilizes problem solving methodologies to determine root causes of problems and implement effective and sustainable solutions.
  • Participates as an essential member of the Corrective Action team. Consistently uses the Corrective Action Request (CAR) process to address and solve issues.
  • Verifies effectiveness of problem resolution by monitoring production performance after solution implementation.
• Other Responsibilities
  • Works with customers and suppliers on quality audits, source inspections, and quality concerns, in coordination with the Sr. Operations Manager.
  • Ensures team members are trained as required and that quality training stays up to date with the latest contractual requirements and technologies.
  • Performs other tasks as required by the Sr. Operations Manager.

Job Requirements

• BS Degree in Engineering or related field, or minimum 3 years of experience in Quality
• Minimum 2 years of leadership or lead experience
• Quality Control Engineer certification, preferred
• Experience in Lean Manufacturing environment
• Experience utilizing Lean Six Sigma tools (FMEA, Fishbone, 5 Why, 8D, Value Stream Map, Process Flow, A3, etc.)
• Experience using Quality tools and practices
• Strong Problem Solving, Statistical and Analytical skills
• Strong computer skills including advanced proficiency in Microsoft Excel
• Strong verbal and written communication skills