The Sr. Key Account Manager will serve as the primary liaison between the Company and the Customer to facilitate the efficient delivery of products and services. The Sr. Key Account Manager leads a cross-functional team that includes members from sales, engineering, quality, planning, purchasing and operations to provide excellent customer service and achieve program objectives for delivery, cost and quality.
Essential Duties and Responsibilities
- Manages customer programs from initiation of customer relationship through final delivery, with a drive to provide Superior Customer Service.
- Coordinates internal and external resources to ensure efficient execution and on-time delivery of current orders, projects, and new program launches.
- Facilitate critical Pre-Launch meeting series internally and externally to align front end teams in order to help drive our ability to support our customers and launch product successfully.
- Establishes and cultivates excellent internal and external customer relationships while serving as the primary interface with our customers to answer questions, resolve issues and provide information.
- Works with Engineering, Quality and Operations Teams to ensure quality products are produced per customer specifications.
- Works to remove roadblocks that could impact commitments and elevates internally and externally where necessary.
- Regularly communicates with and updates customers regarding program progress, delivery dates, and metrics.
- Investigate and resolve customer concerns, including return materials, pricing and delivery issues. Reconciling supporting data and systems to ensure customer satisfaction and clearing challenges when necessary
- Creates, maintains and monitors Actions Register for each program to ensure timely resolution of all open actions.
- Performs risk management and escalates to management appropriately.
- Become fluent in purchase order requirements and/or long-term agreements in order to ensure compliance with internal and customer standards, processes and procedures.
- Ensures that all technical communications and shipments to customers are in compliance with ITAR and export regulations.
- Understand customer business objectives and match ABT capabilities to effectively communicate our value-proposition
- Coordinate activities within designated customer base and the Amphenol Sales team to effectively drive strategy, proposals and inform customers of Amphenol’s value-add capabilities and services
- Gather and analyze market information to understand the competitive landscape of designated customer base
- Research the defense, aerospace and space market conditions to determine potential business opportunities and continued orders within designated customer base
- Coordinate twelve-month forecasts that include sales goals, projections and growth for designated customer base
- Address technical issues and ensure a high level of customer support
- Coach and mentor Key Account Managers and Programs team
- Performs other duties as assigned by Manager.
Qualifications/Requirements
- Bachelor’s Degree
- Excellent problem-solving skills
- Excellent customer service and communication skills
- Proficient in Microsoft Office applications
Qualifications/Preferred
- Documented technical experience
- Experience reading and understanding technical drawings, designs, and specifications
- Program Management experience
- Ability to understand customer quality, commercial, and technical requirements