The Quality Manager provides leadership to the Quality Engineering group, the Inspection group and the Quality Technicians. The Quality Manager is responsible to ensure customer requirements are planned and implemented during the purchasing, inspection, and launching of products. The Quality Manager works closely with Programs, Operations, and Engineering to identify problems, investigate causes and recommend/implement solutions that improve product quality and production efficiency. The Quality Manager focusses on identifying trends that adversely affect the quality of products, driving timely and sustainable improvements through the effective application of problem-solving methodologies and tools. The Quality Manager also acts as the AS9100 Representative for the Department. The Quality Manager will be the primary customer POC from quality and customer interface is critical in the position.

Essential Duties and Responsibilities

• Leadership Responsibilities
  • Supervises direct reports including Inspection, Quality Engineers, and the Quality Technicians.
  • Grow and empower a talented team.
  • Create succession planning for direct reports.
  • Leads their team by example and learns with them.
• Quality Requirements
  • Uses high level competency of industry specifications (IPC, J-STD, AS, ISO, Mil-STD, etc.) and practices to flow customer contractual requirements to all departments. 
  • Supports internal QMS efficiency and ensures compliance with AS and ISO standards.
• Process Validation
  • Participates in new product introductions and validates processes through Quality Assurance Control.
  • Identifies control methods for manufacturing processes by performing and updating FEMAs.
  • Ensures calibration of inspection equipment is maintained and performed as required.
• Issue Identification
  • Participates with core teams using structured process improvement methodology to identify opportunities for improvement by monitoring key performance metrics.
  • Using statistical methods, identifies and monitors critical manufacturing processes, raising the alarm when necessary and implementing solutions and countermeasures to ensure consistent production of quality products. 
• Problem Solving
  • Utilizes problems solving methodologies to determine root causes of problems and implement effective and sustainable solutions.
  • Participates as an essential member of the Corrective Action team. Consistently uses the Corrective Action Request (CAR) process to address and solve issues.
  • Verifies effectiveness of problem resolution by monitoring production performance after solution implementation.
• Other Responsibilities
  • Works directly with customer and suppliers for quality audits, source inspections and quality concerns
  • Ensures all employees are trained as required. Ensures that all quality training programs are kept up to date to latest contractual requirements and technologies.
  • Performs other tasks as required.

Job Requirements

• BS Degree in Engineering or related field, or minimum 5 years of experience in Quality
• Minimum 5 years leadership experience
• Experience in Lean Manufacturing environment
• Experience using Quality tools and practices (FEMA, Fishbone, 5 Why, 8D, Value Stream Map, etc.
• Quality Control Engineer Certification (preferred)
• Excellent Problem Solving, Statistical and Analytical skills
• Excellent computer skills including expert proficiency in Microsoft Excel
• Excellent verbal and written communication skills