Key Account Manager

Grand Rapids, Michigan
Programs
09-26-2018
Amphenol Borisch Technologies
Depends on Experience 
Full time
1st

We are recruiting for a Key Account Manager who will serve as the primary liaison between the Company and the Customer to facilitate the efficient delivery of products and services. The Key Account Manager leads a cross-functional team that includes members from sales, engineering, purchasing and operations to provide excellent customer service and achieve program objectives for delivery, cost and quality.

 

Essential Duties and Responsibilities

  • Manages customer programs from purchase order though final delivery.
  • Coordinates internal and external resources to ensure efficient execution and on-time delivery of projects.
  • Establishes and cultivates excellent customer relationships. Serves as the primary interface with customers to answer questions, resolve issues and provide information.  
  • Works with Engineering and Operations Teams to ensure quality products are produced per customer specifications.
  • Works with Operations and Planning Teams to confirm appropriate delivery dates.
  • Regularly communicates with and updates customers regarding program progress, delivery dates, and metrics.
  • Helps problem solve pricing and/or delivery issues to ensure customer satisfaction. 
  • Maintains and monitors Issues Register for each program to ensure timely resolution of all open actions.
  •  Performs risk management and escalates to management appropriately.
  • Ensures compliance with internal standards, processes and procedures.
  • Ensures that the Company has appropriate legal documentation for all contractual obligations.
  • Ensures that all technical communications and shipments to customers are in compliance with ITAR.
  • Performs other duties as assigned by Manager.

 

Qualifications/Requirements

  • Bachelor’s Degree
  • Excellent problem-solving skills
  • Excellent customer service and communication skills
  • Proficient in Microsoft Office applications

Qualifications/Preferred

  • Documented technical experience
  • Experience reading and understanding drawings, designs, and specifications
  • Program Management experience
  • Ability to understand customer quality, commercial, and technical requirements