Customer Support Administrator

Grand Rapids, Michigan
Administrative
08-20-2018
Amphenol Borisch Technologies
Depends on Experience 
Full time
1st

We are recruiting for a Customer Support Administrator in the aerospace industry.  The Customer Support Administrator provides support and assistance to the Program Managers to ensure Customer’s products are produced, shipped and delivered as promised.    

Essential Duties and Responsibilities

  •  Enters and releases new and revised Purchase Orders.
  • Ensures that Purchase Order terms and conditions are followed and accurate. 
  • Creates accurate shipping documentation for Customer orders.  
  • Works with Program Managers to ensure customer expectations for product and shipments meet customer expectations.  
  • Ensures required Customer documents for technical requirements are communicated and distributed.
  • Monitors customers websites for Purchase Order updates.
  • Communicates daily with Program Managers to ensure Amphenol Borisch Technologies has accurate and up-to-date customer information and requirements for Purchase Orders.
  • Works with the Accounting Department regarding past due accounts. Follows up on invoicing issues when needed.
  • Performs other tasks as assigned by Manager.

Requirements

  • HS diploma or GED
  • Experience in a Customer Service or Customer Support role, preferred
  • Strong organizational and administrative skills
  • Excellent attention to detail and data
  • Ability to multi-task and work in a fast-paced working environment
  • Excellent computer skills, including MS Office
  • Ability to work additional hours/flexible schedule when required